Privacy Policy

Who This Policy Applies To

This policy applies to Marna Webb Physiotherapy Inc., trading as Marna Webb Physiotherapy, and to people who use this website, contact the practice, make an appointment enquiry, or receive services from the practice.

Personal Information We May Collect

We only collect information that is reasonably necessary for the purpose for which it is provided or required.

• Name and contact details, such as telephone number, email address and physical address.
• Appointment enquiries and communication records.
• Health information that you choose to provide when requesting physiotherapy care.
• Administrative information needed for practice management, accounts, referrals or medical scheme processes where relevant.
• Basic website information such as browser, device and cookie information where this is used to operate or improve the website.

How We Use Personal Information

Personal information may be used to respond to enquiries, arrange appointments, provide physiotherapy services, keep appropriate clinical and administrative records, comply with legal and professional obligations, and improve communication with patients.

Health information is treated as confidential and is used only where it is relevant to care, administration, legal compliance or professional responsibilities.

POPIA And Lawful Processing

Marna Webb Physiotherapy Inc. processes personal information in line with South Africa’s Protection of Personal Information Act, 2013 (POPIA). This includes collecting information for a specific purpose, using it only where there is a lawful basis to do so, taking reasonable security measures, and respecting the rights of data subjects.

Sharing Of Information

Personal information is not sold. Information may be shared only where appropriate and necessary, for example with healthcare professionals involved in your care, service providers who support the practice, medical schemes or administrators where relevant, or regulators and authorities where required by law or professional rules.

Security And Retention

Marna Webb Physiotherapy Inc. takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure in accordance with applicable South African legislation. Clinical and administrative records are retained only for as long as required for healthcare, legal, ethical or administrative purposes.

Your Rights

You may ask to access, correct or update personal information held by the practice, subject to South African law and professional record-keeping requirements. You may also object to certain processing or withdraw consent where consent is the basis for processing. Requests can be sent to the practice email address.

PAIA Requests

Requests for access to records may be made under the Promotion of Access to Information Act, 2000 (PAIA), where applicable. The practice will consider such requests according to the law and any relevant grounds for refusal, including confidentiality and privacy.

Information Regulator

If you are concerned about how personal information is handled, you may contact the practice first so that the concern can be addressed. You may also contact the Information Regulator South Africa where appropriate.

Cookies And Website Use

This website may use cookies or similar technologies to support website function, security and basic performance. More detail is available in the Cookie Policy.